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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL Service Management Awareness CourseITIL Service Management in Action CourseITIL Service Management Essentials CourseITIL Version 3 Bridging Foundation CourseITIL Service Management Essentials Version 3 CourseITIL Capacity Management Practitioner CourseITIL Change Management Practitioner CourseITIL Configuration Management Practitioner CourseITIL Problem Management Practitioner CourseITIL Release and Control Practitioner CourseITIL Service Desk & Incident Management Practitioner CourseITIL Service Level Management Practitioner CourseITIL Support and Restore Practitioner CourseICT Infrastructure Management CourseITIL IT Service Continuity Management CourseITIL v1 & v2 Managers to ITIL v3 Diploma Bridging CourseITIL Service Management: Service Delivery CourseITIL Managers Service Support CourseITIL Service Capability: Operational Support & Analysis CourseITIL Service Capability: Planning, Protection & Optimisation CourseITIL Service Capability: Release, Control & Validation CourseITIL Service Capability: Service Offerings & Agreements CourseITIL Service Lifecycle: Continual Service Improvement CourseITIL Service Lifecycle: Service Design CourseITIL Service Lifecycle: Service Operation CourseITIL Service Lifecycle: Service Strategy CourseITIL Service Lifecycle: Service Transition CourseITIL Managing Across The Lifecycle Course


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Applications Training Courses ASP .Net Courses C Programming Courses Cisco Courses Citrix Courses CIW Courses CompTia Courses Database Courses Exchange Server Courses Fortran Courses Internet Courses ITIL Service Management Courses Java Courses Linux Courses MCSD Courses MCSE Courses Microsoft Courses Microsoft .NET Courses Microsoft Access Courses Microsoft Excel Courses Microsoft Outlook Courses Microsoft Powerpoint & Visio Courses Microsoft Project Courses Microsoft Server Products Courses Microsoft Word Courses Networking Courses Oracle Courses Perl Courses Programming Courses Security Courses SQL Courses SQL Server 2005 Courses SQL Server 2008 Courses Unix Courses VBA Courses Visual Basic Courses Visual Basic 2008 Courses VMWare Courses Web Design Courses Windows 2000 Courses Windows Server 2003 Courses Windows Server 2008 Courses Windows 7 Courses Windows Vista Courses Windows XP Courses XML Courses

Online e-Learning Courses

Scheduled Classroom based Training Courses

ITIL Service Management Awareness Course

Course Description

This one-day course provides a general introduction to IT Service Management and how it can contribute to Business/IT alignment.

Course pre-requisites:

None.

This course is aimed at IT and business staff and could be used as part of a formal awareness campaign or as an early introduction before a formal training programme of IT Service Management commences

Topics covered on the 1 day ITIL Service Management Awareness course

Overview of Service Management

How Service Management can help establish a closer working relationship between IT service providers and internal/external customers in order to provide competitive edge to the core business

Service Culture

The underlying culture required to add value to the services provided and to increase both the customer’s perception and service revenue

Service Management Processes

An outline of the key ITIL Service Management processes which aid the delivery of cost effective, quality IT services in line with core business objectives including:
  • Service Lifecycle
  • Service Practice
  • Service Strategy
  • Service Transition
  • Service OperationContinual
  • Service Improvement

Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £295   (excl.VAT)

Scheduled course dates

September 2010October 2010November 2010December 2010January 2011
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View full schedule of ITIL Awareness courses

Print / Download PDF Version of full course schedule

If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses