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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL® Foundation CourseITIL® Service Strategy CourseITIL® Service Design CourseITIL® Service Transition CourseITIL® Service Operation CourseITIL® Continual Service Improvement CourseITIL® Operational Support & Analysis CourseITIL® Release, Control & Validation CourseITIL® Planning, Protection & Optimisation CourseITIL® Managing Across the Lifecycle CourseITIL® Service Offerings & Agreements Course


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Training Course Subjects:

Applications Training Courses C Programming Courses C# Programming Courses Cisco Courses Citrix Courses CIW Courses CompTia Courses Database Courses Exchange Server Courses Fortran Courses Internet Courses ITIL Service Management Courses Java Courses Linux Courses Microsoft Courses Microsoft .NET Courses Microsoft Access Courses Microsoft Excel Courses Microsoft Outlook Courses Microsoft Powerpoint & Visio Courses Microsoft Project Courses Microsoft Server Products Courses Microsoft Word Courses Networking Courses Oracle Courses Perl Courses Programming Courses Security Courses SQL Courses SQL Server 2005 Courses SQL Server 2008 Courses Unix Courses VBA Courses Visual Basic Courses Visual Basic 2008 Courses Visual Studio Courses Visual Studio 2008 Courses Visual Studio 2010 Courses VMWare Courses Web Design Courses Windows Server 2003 Courses Windows Server 2008 Courses Windows 7 Courses Windows Vista Courses Windows XP Courses XML Courses

Online e-Learning Courses

Scheduled Classroom based Training Courses

ITIL Support and Restore Practitioner Course

- this course is no longer scheduled to run. Please refer to schedule for current course titles.

Course Description

The course builds on the general principles covered as part of the ITIL® Service Management Essentials course. This enables the organisation to introduce Incident and Problem Management processes, plus set up the Service Desk as an integral part of an overall business-focussed services framework.
 £1095

5 day course

Scheduled Dates:

Course pre-requisites:

The course is suitable for anyone involved in the Incident and problem process or the Service Desk and offers a natural career development path for practitioner staff who already holds the ITIL® Foundation Certificate.

Students attending this course must hold the ITIL® Foundation Certificate.


Topics covered on the 5 day ITIL Support and Restore Practitioner course

  • Planning the key activities in the Service Desk function and the Incident and Problem Management Processes.
  • Planning the exchange of appropriate information relevant to managing the Support and Restore processes.
  • Planning the monitoring and reporting on the performance and achievements in the Support and restore processes.
  • Organising the exchange of information with other processes
  • Maintaining the procedures of the Support and Restore processes.
  • Organising the relationship between Incident Management and problem Management processes.
  • Organising proactive Problem Management
  • Monitoring and optimising the Support and Restore processes.
  • Proposing improvements based on results of monitoring and/or reviews

Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £1095   (excl.VAT)



Scheduled course dates



Print / Download PDF Version of full course schedule

If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses