ICT Infrastructure Management Course
Course Description
This course builds on the general principles covered as part of the ITIL® Foundation course (SME & SMEv3), providing ICT Managers and Practitioners with a practical understanding of ICT Infrastructure Management.
Course pre-requisites:
This course is ideal for anyone involved with the supply and support of business-focused ICT services and who requires a detailed insight into the ICT Infrastructure life cycle, from business strategy through to live operation and ongoing support& maintenance.
No formal requirement,however students should ideally hold the Foundation Certificate in IT Service Management before attending this course.
No formal requirement,however students should ideally hold the Foundation Certificate in IT Service Management before attending this course.
Topics covered on the 3 day ICT Infrastructure Management course
- ICT Infrastructure Management - Introduction, overview, benefits and interfaces with other ITIL® Service Management processes
- Requirement analysis and business cases for ICT Infrastructure Management
- Designand planning processes
- Organisation - Roles, responsibilities and interfaces
- Deployment process - Translating and implementing strategies, design and plans into business aligned ICT solutions
- Operations process - ensuring a high availability, stable and secure ICT environment.
- Technical support process - Skills, knowledge and resource levels associated with design, deployment, and ongoing support and maintenance
- Supplier management - Procurement, interfaces and Operational Level Agreements
Course Classification:
Technical Training Course
This is an instructor led training course taught in a classroom based environment.
Scheduled course dates
| September 2010 | October 2010 | November 2010 | December 2010 | January 2011 |
| - | - | - | - | - |
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If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses