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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL® Foundation CourseITIL® Service Strategy CourseITIL® Service Design CourseITIL® Service Transition CourseITIL® Service Operation CourseITIL® Continual Service Improvement CourseITIL® Operational Support & Analysis CourseITIL® Release, Control & Validation CourseITIL® Planning, Protection & Optimisation CourseITIL® Managing Across the Lifecycle CourseITIL® Service Offerings & Agreements Course


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Online e-Learning Courses

Scheduled Classroom based Training Courses

ICT Infrastructure Management Course

- this course is no longer scheduled to run. Please refer to schedule for current course titles.

Course Description

This course builds on the general principles covered as part of the ITIL® Foundation course (SME & SMEv3), providing ICT Managers and Practitioners with a practical understanding of ICT Infrastructure Management.
 £850

3 day course

Scheduled Dates:

Course pre-requisites:

This course is ideal for anyone involved with the supply and support of business-focused ICT services and who requires a detailed insight into the ICT Infrastructure life cycle, from business strategy through to live operation and ongoing support& maintenance.

No formal requirement,however students should ideally hold the Foundation Certificate in IT Service Management before attending this course.


Topics covered on the 3 day ICT Infrastructure Management course

  • ICT Infrastructure Management - Introduction, overview, benefits and interfaces with other ITIL® Service Management processes
  • Requirement analysis and business cases for ICT Infrastructure Management
  • Designand planning processes
  • Organisation - Roles, responsibilities and interfaces
  • Deployment process - Translating and implementing strategies, design and plans into business aligned ICT solutions
  • Operations process - ensuring a high availability, stable and secure ICT environment.
  • Technical support process - Skills, knowledge and resource levels associated with design, deployment, and ongoing support and maintenance
  • Supplier management - Procurement, interfaces and Operational Level Agreements

Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £850   (excl.VAT)



Scheduled course dates



Print / Download PDF Version of full course schedule

If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses