ITIL IT Service Continuity Management Course
Course Description
The course builds on the general principles covered as part of the ITIL® Foundation course (SME & SMEv3).
It provides practical guidance on the design, implementation and integration of an ITIL®-based IT Service Continuity Management process, within the context of an organisation's overall business-focussed services framework.
It provides practical guidance on the design, implementation and integration of an ITIL®-based IT Service Continuity Management process, within the context of an organisation's overall business-focussed services framework.
Course pre-requisites:
This course is for IT practitioners who wish to gain practical experience in the field of IT Service Continuity Management, or who wish to extend their range of understanding of the subject.
Delegates should have at least one year of relevant IT experience and have attained the Foundation Certificate in IT Service Management.
Delegates should have at least one year of relevant IT experience and have attained the Foundation Certificate in IT Service Management.
Topics covered on the 3 day ITIL IT Service Continuity Management course
- Planning for the implementation of IT Service Continuity Management
- Carrying out a comprehensive business impact analysis, and producing a report of the findings
- Carrying out a comprehensive risk analysis of the IT Infrastructure, and making recommendations for reducing the likelihood and/or probability of identified threats
- Formulation of a strategy for IT Service Continuity that is in-line with business requirements
- Implementing the recovery plans and risk reduction methods identified in the analysis and strategy phase. Identifying roles and responsibilities. Devising a testing schedule
- Implementing ongoing operational activities, including maintaining education, awareness and testing plans, and the interface to Change Management
- Understanding the interdependencies between IT Service Continuity Management and other IT and Service Management processes.
Course Classification:
Technical Training Course
This is an instructor led training course taught in a classroom based environment.
Scheduled course dates
| September 2010 | October 2010 | November 2010 | December 2010 | January 2011 |
| - | - | - | - | - |
View full schedule of ITIL Practitioner courses
Print / Download PDF Version of full course schedule
If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses