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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL® Foundation CourseITIL® Service Strategy CourseITIL® Service Design CourseITIL® Service Transition CourseITIL® Service Operation CourseITIL® Continual Service Improvement CourseITIL® Operational Support & Analysis CourseITIL® Release, Control & Validation CourseITIL® Planning, Protection & Optimisation CourseITIL® Managing Across the Lifecycle CourseITIL® Service Offerings & Agreements Course


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Applications Training Courses C Programming Courses C# Programming Courses Cisco Courses Citrix Courses CIW Courses CompTia Courses Database Courses Exchange Server Courses Fortran Courses Internet Courses ITIL Service Management Courses Java Courses Linux Courses Microsoft Courses Microsoft .NET Courses Microsoft Access Courses Microsoft Excel Courses Microsoft Outlook Courses Microsoft Powerpoint & Visio Courses Microsoft Project Courses Microsoft Server Products Courses Microsoft Word Courses Networking Courses Oracle Courses Perl Courses Programming Courses Security Courses SQL Courses SQL Server 2005 Courses SQL Server 2008 Courses Unix Courses VBA Courses Visual Basic Courses Visual Basic 2008 Courses Visual Studio Courses Visual Studio 2008 Courses Visual Studio 2010 Courses VMWare Courses Web Design Courses Windows Server 2003 Courses Windows Server 2008 Courses Windows 7 Courses Windows Vista Courses Windows XP Courses XML Courses

Online e-Learning Courses

Scheduled Classroom based Training Courses

ITIL IT Service Continuity Management Course

- this course is no longer scheduled to run. Please refer to schedule for current course titles.

Course Description

The course builds on the general principles covered as part of the ITIL® Foundation course (SME & SMEv3).

It provides practical guidance on the design, implementation and integration of an ITIL®-based IT Service Continuity Management process, within the context of an organisation's overall business-focussed services framework.
 £850

3 day course

Scheduled Dates:

Course pre-requisites:

This course is for IT practitioners who wish to gain practical experience in the field of IT Service Continuity Management, or who wish to extend their range of understanding of the subject.

Delegates should have at least one year of relevant IT experience and have attained the Foundation Certificate in IT Service Management.


Topics covered on the 3 day ITIL IT Service Continuity Management course

  • Planning for the implementation of IT Service Continuity Management
  • Carrying out a comprehensive business impact analysis, and producing a report of the findings
  • Carrying out a comprehensive risk analysis of the IT Infrastructure, and making recommendations for reducing the likelihood and/or probability of identified threats
  • Formulation of a strategy for IT Service Continuity that is in-line with business requirements
  • Implementing the recovery plans and risk reduction methods identified in the analysis and strategy phase. Identifying roles and responsibilities. Devising a testing schedule
  • Implementing ongoing operational activities, including maintaining education, awareness and testing plans, and the interface to Change Management
  • Understanding the interdependencies between IT Service Continuity Management and other IT and Service Management processes.

Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £850   (excl.VAT)



Scheduled course dates



Print / Download PDF Version of full course schedule

If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses