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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL Service Management Awareness CourseITIL Service Management in Action CourseITIL Service Management Essentials CourseITIL Version 3 Bridging Foundation CourseITIL Service Management Essentials Version 3 CourseITIL Capacity Management Practitioner CourseITIL Change Management Practitioner CourseITIL Configuration Management Practitioner CourseITIL Problem Management Practitioner CourseITIL Release and Control Practitioner CourseITIL Service Desk & Incident Management Practitioner CourseITIL Service Level Management Practitioner CourseITIL Support and Restore Practitioner CourseICT Infrastructure Management CourseITIL IT Service Continuity Management CourseITIL v1 & v2 Managers to ITIL v3 Diploma Bridging CourseITIL Service Management: Service Delivery CourseITIL Managers Service Support CourseITIL Service Capability: Operational Support & Analysis CourseITIL Service Capability: Planning, Protection & Optimisation CourseITIL Service Capability: Release, Control & Validation CourseITIL Service Capability: Service Offerings & Agreements CourseITIL Service Lifecycle: Continual Service Improvement CourseITIL Service Lifecycle: Service Design CourseITIL Service Lifecycle: Service Operation CourseITIL Service Lifecycle: Service Strategy CourseITIL Service Lifecycle: Service Transition CourseITIL Managing Across The Lifecycle Course


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Applications Training Courses ASP .Net Courses C Programming Courses Cisco Courses Citrix Courses CIW Courses CompTia Courses Database Courses Exchange Server Courses Fortran Courses Internet Courses ITIL Service Management Courses Java Courses Linux Courses MCSD Courses MCSE Courses Microsoft Courses Microsoft .NET Courses Microsoft Access Courses Microsoft Excel Courses Microsoft Outlook Courses Microsoft Powerpoint & Visio Courses Microsoft Project Courses Microsoft Server Products Courses Microsoft Word Courses Networking Courses Oracle Courses Perl Courses Programming Courses Security Courses SQL Courses SQL Server 2005 Courses SQL Server 2008 Courses Unix Courses VBA Courses Visual Basic Courses Visual Basic 2008 Courses VMWare Courses Web Design Courses Windows 2000 Courses Windows Server 2003 Courses Windows Server 2008 Courses Windows 7 Courses Windows Vista Courses Windows XP Courses XML Courses

Online e-Learning Courses

Scheduled Classroom based Training Courses

ITIL Service Management in Action Course

Course Description

This business simulation course provides delegates with practical experience of aligning business and technology processes. During a lively and energetic day, teams of delegates ’manage their own business’ and experience for themselves how improved processes result in improved business profitability

Course pre-requisites:

None.

This course is aimed at all levels and functions within an IT services operation. It is also of value for business staff whose roles depends on and interfaces with the IT services team.

Topics covered on the 1 day ITIL Service Management in Action course

Introduction to IT Service Management (ITSM) and ITIL®v3.

This provides delegates with a basic appreciation of the aim of IT Service Management and explains the 3 elements of ITSM - people, process and technology. A brief overview of the processes will be given during this session

Service Management Game

  • The remainder of the day is dedicated to playing 5 rounds of a specially designed Service Management game:
  • The objective of the game is for the business, a port authority, to generate as much revenue as possible. By maximizing the availability of the port infrastructure and minimizing the impact of incidents, delegates learn hands-on how process improvements lead to increased business profitability
There are numerous roles involved in providing the business and technical support to drive the business. The game includes a large game board where the docking and unloading of ships takes place and a full size display screen showing the ship movements, financial situation, availability levels and incidents.

Following each round an experienced facilitator will help translate experiences and lessons learnt into process improvements to increase business profitability in subsequent rounds.

At the end of the day there will be an open discussion on the overall lessons learnt and how they relate to the client’s current mode of operation

SMIA can be customised to begin and/or finish with a positioning session delivered by a senior sponsoring manager. Lessons learnt during the day can be related to the client’s environment and challenges and suggestions on the way forward provided.

Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.


Course Fee = £395   (excl.VAT)

Scheduled course dates

September 2010October 2010November 2010December 2010January 2011
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View full schedule of ITIL Awareness courses

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If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses