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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL® Foundation CourseITIL® Service Strategy CourseITIL® Service Design CourseITIL® Service Transition CourseITIL® Service Operation CourseITIL® Continual Service Improvement CourseITIL® Operational Support & Analysis CourseITIL® Release, Control & Validation CourseITIL® Planning, Protection & Optimisation CourseITIL® Managing Across the Lifecycle CourseITIL® Service Offerings & Agreements Course


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Scheduled Classroom based Training Courses

ITIL Service Capability: Release, Control & Validation Course

- this course is no longer scheduled to run. Please refer to schedule for current course titles.

Course Description

The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focussed Services Framework.

This course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
 £1495

5 day course

Scheduled Dates:

Course pre-requisites:

The course is suitable for individuals who require a deep understanding of Release, Control & Validation processes and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.

Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.


Topics covered on the 5 day ITIL Service Capability: Release, Control & Validation course

  • Service Management as a Practice.
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
  • Change management as a capability to realise successful service transition.
  • Service validation and testing as a capability to assure the integrity and the quality of service transition.
  • Service asset and configuration management as a capability to monitor the state of service transition.
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
  • Service request fulfilment and evaluation to assure meeting committed service level performance.
  • Common Service Operation activities related to Release, Control and Validation processes.
  • Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
  • Release Control and Validation process roles and responsibilities.
  • Technology and Implementation Considerations.
  • Challenges, Critical Success Factors and risks.
  • CSI as a consequence of effective Release, Control and Validation processes.

Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £1495   (excl.VAT)



Scheduled course dates



Print / Download PDF Version of full course schedule

If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses