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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL® Foundation CourseITIL® Service Strategy CourseITIL® Service Design CourseITIL® Service Transition CourseITIL® Service Operation CourseITIL® Continual Service Improvement CourseITIL® Operational Support & Analysis CourseITIL® Release, Control & Validation CourseITIL® Planning, Protection & Optimisation CourseITIL® Managing Across the Lifecycle CourseITIL® Service Offerings & Agreements Course


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Applications Training Courses C Programming Courses C# Programming Courses Cisco Courses Citrix Courses CIW Courses CompTia Courses Database Courses Exchange Server Courses Fortran Courses Internet Courses ITIL Service Management Courses Java Courses Linux Courses Microsoft Courses Microsoft .NET Courses Microsoft Access Courses Microsoft Excel Courses Microsoft Outlook Courses Microsoft Powerpoint & Visio Courses Microsoft Project Courses Microsoft Server Products Courses Microsoft Word Courses Networking Courses Oracle Courses Perl Courses Programming Courses Security Courses SQL Courses SQL Server 2005 Courses SQL Server 2008 Courses Unix Courses VBA Courses Visual Basic Courses Visual Basic 2008 Courses Visual Studio Courses Visual Studio 2008 Courses Visual Studio 2010 Courses VMWare Courses Web Design Courses Windows Server 2003 Courses Windows Server 2008 Courses Windows 7 Courses Windows Vista Courses Windows XP Courses XML Courses

Online e-Learning Courses

Scheduled Classroom based Training Courses

ITIL Service Lifecycle: Service Design Course

- this course is no longer scheduled to run. Please refer to schedule for current course titles.

Course Description

The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Design and covers the management& control of the activities& techniques within the Service Design stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses).

Additionally the course looks at the concept of Service Design as a practice and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle.

The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
 £950

3 day course

Scheduled Dates:

Course pre-requisites:

The course is suitable for individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate.

Delegates are required to hold the ITIL® Foundation V3 Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation).

Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.


Topics covered on the 3 day ITIL Service Lifecycle: Service Design course

  • The main principles and objectives of Service Design
  • Challenges, Critical Success Factors and Risks
  • Organizational issues concerned with Design
  • The five aspects of Service Design – design of the Service Solution, Systems, Technology Architecture, Processes and management systems
  • Technology considerations related to Service Design
  • The activities commonly performed in the Service Design arena
  • Assessing Critical Success Factors and Managing Risk in Service Design
The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Design stage:

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Information Security Management
  • Supplier Management
  • IT Service Continuity Management

Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £950   (excl.VAT)



Scheduled course dates



Print / Download PDF Version of full course schedule

If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses