ITIL Service Lifecycle: Service Strategy Course
- this course is no longer scheduled to run. Please refer to schedule for current course titles.
Course DescriptionThe course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Strategy and covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses).
Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL® Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams. |
£950 3 day course Scheduled Dates: |
Course pre-requisites:
The course is suitable for individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL® Foundation V3 Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation).
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL® Foundation V3 Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation).
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.
Topics covered on the 3 day ITIL Service Lifecycle: Service Strategy course
- The main principles and objectives of Service Strategy
- Core concepts and practices in Strategy and organisations applied to Service Management and IT.
- Defining Services and Market Space
- Conducting Strategic Analysis
- Driving Strategy through the Service Lifecycle stages and interfaces to Strategy
- Challenges, Critical Success Factors and Risks
- Technology considerations related to Service Strategy
- The activities commonly performed in the Service Strategy arena
- Assessing Critical Success Factors and Managing Risk in Service Strategy
The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Strategy stage:
- Financial Management
- Service Portfolio Management
- Demand Management
Delegates will receive a copy of the Key Element Guide: LSS during the course.
Course Classification:
Technical Training Course
This is an instructor led training course taught in a classroom based environment.
Scheduled course dates
Print / Download PDF Version of full course schedule
If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses