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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL® Foundation CourseITIL® Service Strategy CourseITIL® Service Design CourseITIL® Service Transition CourseITIL® Service Operation CourseITIL® Continual Service Improvement CourseITIL® Operational Support & Analysis CourseITIL® Release, Control & Validation CourseITIL® Planning, Protection & Optimisation CourseITIL® Managing Across the Lifecycle CourseITIL® Service Offerings & Agreements Course


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Applications Training Courses C Programming Courses C# Programming Courses Cisco Courses Citrix Courses CIW Courses CompTia Courses Database Courses Exchange Server Courses Fortran Courses Internet Courses ITIL Service Management Courses Java Courses Linux Courses Microsoft Courses Microsoft .NET Courses Microsoft Access Courses Microsoft Excel Courses Microsoft Outlook Courses Microsoft Powerpoint & Visio Courses Microsoft Project Courses Microsoft Server Products Courses Microsoft Word Courses Networking Courses Oracle Courses Perl Courses Programming Courses Security Courses SQL Courses SQL Server 2005 Courses SQL Server 2008 Courses Unix Courses VBA Courses Visual Basic Courses Visual Basic 2008 Courses Visual Studio Courses Visual Studio 2008 Courses Visual Studio 2010 Courses VMWare Courses Web Design Courses Windows Server 2003 Courses Windows Server 2008 Courses Windows 7 Courses Windows Vista Courses Windows XP Courses XML Courses

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ITIL® Service Offerings & Agreements Course

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Course Description

This course will enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Lifecycle in processes pertaining to Service Offerings and Agreement. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Offerings and Agreement worth 4 credits.

This course will enable participants to:
  • Understand the importance of Service Management as a Practice
  • Appreciate how all processes in Service Offerings and Agreement interact with other Service Lifecycle Processes
  • Identify the processes, activities, methods and functions used in each of the Service Offerings and Agreement processes
  • Understand how to use the Service Offerings and Agreement processes, activities and functions to achieve operational excellence
  • Explain how to measure Service Offerings and Agreement
  • Understand the technology and implementation considerations surrounding Service Offerings and Agreement and the associated Challenges and Risks.
 £1510

5 day course

Scheduled Dates:

Course pre-requisites:

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will give delegates a deep understanding of Service Offerings and Agreement processes and how they may be used to enhance the quality of IT service support.



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Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £1510   (excl.VAT)



Scheduled course dates



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If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses