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ITIL Service Management Course Index & Training Schedule


More ITIL Service Management Courses

ITIL® Foundation CourseITIL® Service Strategy CourseITIL® Service Design CourseITIL® Service Transition CourseITIL® Service Operation CourseITIL® Continual Service Improvement CourseITIL® Operational Support & Analysis CourseITIL® Release, Control & Validation CourseITIL® Planning, Protection & Optimisation CourseITIL® Managing Across the Lifecycle CourseITIL® Service Offerings & Agreements Course


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ITIL® Release, Control & Validation Course

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Course Description

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Release, Control and Validation Management, such as:
  • Change Management
  • Service Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Request Fulfilment
  • Service Evaluation


    • The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Release, Control and Validation worth 4 credits.

    This course will enable participants to:
    • Understand the importance of Service Management as a Practice
    • Recognise the importance of Release, Control and Validation while providing service
    • Appreciate how all processes in Release, Control and Validation interact with other Service Lifecycle Processes
    • Identify the processes, activities, methods and functions used in each of the Release, Control and Validation processes
    • Understand how to use the Release, Control and Validation processes, activities and functions to achieve operational excellence
    • Explain how to measure Release, Control and Validation
    • Understand the importance of IT Security and its contributions to Release, Control and Validation
    • Understand the technology and implementation considerations surrounding Release, Control and Validation and the associated Challenges and Risks.
 £1510

5 day course

Scheduled Dates:

Course pre-requisites:

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will greatly benefit delegates who require a deep understanding of ITIL Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.



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Course Classification:  Technical Training Course

This is an instructor led training course taught in a classroom based environment.

Course Fee = £1510   (excl.VAT)



Scheduled course dates



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If you would prefer to run this course at your premises as you have several employees to place on the course perhaps, then we are also able to offer onsite ITIL Service Management Training and bespoke ITIL Service Management courses