Microsoft Windows XP: Supporting Operating System Users Course
Course Description
In this course, you will learn to support users running the Microsoft Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including installation, desktop management, file and folder access, hardware, printing, and network connectivity.
This course is primarily intended for people who have little or no job experience in the Information Technology (IT) industry. Students must have experience working with Windows desktop operating systems and the appropriate prerequisite knowledge. Target students include new entrants to the IT field, career changers entering the IT field, and academic students.
This course covers the subject areas covered in Microsoft Course MS2261.
Course pre-requisites:
To ensure your success, we recommend that you have basic experience with a Microsoft Windows operating system, such as Microsoft Windows XP; Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer; and command-line system-management utilities.
We also recommend that you have a basic understanding of core operating system technologies, including installation and configuration; hardware components and their functions; major desktop components and interfaces and their functions; TCP/IP settings; and technologies for establishing Internet connectivity.
Topics covered on the 3 day Microsoft Windows XP: Supporting Operating System Users course
Introduction to Supporting Users
- The Desktop Support Technician
- The Windows Desktop Operating Systems
- Tools for Troubleshooting Windows Desktop Operating Systems
Resolving Installation Issues
- Preparing for Installation
- Preparing the Hard Disk for Installation
- How the Installation Process Works
- Troubleshooting an Attended Installation
- Troubleshooting an Upgrade
- Troubleshooting an Unattended Installation
- Troubleshooting the Boot Process
Resolving Desktop Management Issues
- Troubleshooting Logon
- Troubleshooting User Configuration
- Troubleshooting Multilingual Configuration
- Troubleshooting Security and Local Policy Settings
- Troubleshooting System Performance
Resolving File and Folder Issues
- Managing Files and Folders
- Troubleshooting Access to Files and Folders
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Access to Offline Files
Resolving Hardware Issues
- Managing Drivers
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting Input and Output Devices
- Troubleshooting the Advanced Configuration and Power Interface
Resolving Print Issues
- Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
- Auditing Printers
Resolving Network Connectivity Issues
- Applying the OSI Model
- Managing Computer Addressing
- Managing Name Resolution
- Troubleshooting Remote Connection Issues
This is an instructor led training course taught in a classroom based environment.
Course Classification:
Technical Training Course
Course Fee = £945 (excl.VAT)
Scheduled course dates
| May 2008 |
June 2008 |
July 2008 |
August 2008 |
September 2008 |
| 6-8 | 2-4 | (30)-2 | 4-6 | 1-3 |
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If you want to attend the course but can't make the dates published then click here for details of our one-to-one training packages.
The Microsoft Windows XP: Supporting Operating System Users course qualifies for the PTR SAVE IT Scheme, which offers discounts on bookings for multiple courses and/or multiple delegates.
View SAVE IT Scheme Details
PTR Associates Limited
21A Peach Street, Wokingham, Berkshire, RG40 1XJ, United Kingdom
Tel: 0118 979 4000 Fax: 0118 979 4035
Email: training@ptr.co.uk
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