Students should meet the following criteria prior to taking the course:
Taken and passed both CompTIA A+ Certification exams or have 9-12 months knowledge and experience of IT administration.
Be able to configure and support PC, laptop, mobile (smartphone / tablet), and print devices.
Know basic network terminology and functions (such as Ethernet, TCP/IP, switches, routers).
Configure and manage users, groups, and shared resources in a simple SOHO network.
Understand the use of basic access control measures, such as authentication, security policy, encryption, and firewalls.