Power Virtual Agents – Advanced Bot Design and Integration

Overview

This one-day advanced course explores how to extend and enhance Power Virtual Agents (PVA) beyond the basics, focusing on creating intelligent, integrated chatbots for real-world business use. Participants will learn to design multi-turn conversations, integrate bots with Power Automate, Dataverse, and third-party services, and implement AI-driven features that deliver a more personalised and efficient user experience.

Who This Course Is For

This course is ideal for:

• Power Virtual Agents users who have completed a foundational course and want to take their bots to the next level

• Developers and business analysts looking to integrate chatbots with enterprise data sources and automation tools

• IT professionals and solution architects responsible for deploying and managing Power Platform solutions

• Organisations aiming to build advanced self-service and support automation for customers or employees

Develop Advanced Power Virtual Agents Skills:

Delegates will begin by learning about

• designing multi-turn conversations and managing complex topic branching

• creating context-aware dialogues using variables, conditions, and entities

• integrating chatbots with Power Automate to perform data lookups, submit records, or trigger workflows

• connecting bots to Dataverse for real-time data interaction

• using custom connectors to integrate with external APIs and services

• enhancing chatbot intelligence with AI Builder and Azure Cognitive Services

• deploying bots across multiple channels such as Microsoft Teams, websites, and customer portals

• monitoring, analysing, and improving bot performance through insights and analytics

By the end of the course, participants will have the technical expertise and design knowledge needed to create powerful, scalable, and intelligent chatbots that seamlessly integrate with broader Power Platform solutions.

Power Virtual Agents Training Tailored to Your Needs

This Power Virtual Agents: Advanced Bot Design and Integration course is offered in a UK-based face-to-face classroom or virtual setting and can be tailored to your specific requirements. Want to integrate your bot with a CRM or HR system? Let us know, and we’ll adapt the training to your organisation’s environment and goals.

Delegates should have prior experience with Power Virtual Agents or have completed the Power Virtual Agents: 1 Day Quick Start course. Familiarity with Power Automate and Dataverse will be beneficial.