Power Virtual Agents – One Day Quick Start

Overview

This one-day quick start course provides a hands-on introduction to Microsoft Power Virtual Agents (PVA). Designed for business users, analysts, and support professionals, it focuses on creating intelligent chatbots that can engage with customers and employees, automate responses, and connect seamlessly to your business data; all without writing code.

Who This Course Is For

This course is ideal for:

• Business users and customer service professionals looking to automate routine enquiries

• HR, IT, or Operations teams seeking to provide self-service support through chatbots

• Analysts and developers wanting to integrate chatbots with Power Automate and Dataverse

• Anyone interested in enhancing digital engagement and productivity through conversational AI

Develop Power Virtual Agents Skills:

Delegates will begin by learning about

• understanding the role of Power Virtual Agents within the Power Platform

• designing and building chatbots using the intuitive PVA interface

• creating topics, entities, and conversation paths

• connecting chatbots to business data using

  Power Automate

  and

  Dataverse

• publishing chatbots to Microsoft Teams, websites, and other channels

• testing, managing, and analysing chatbot performance

• an introduction to extending bots with AI Builder and advanced integrations

By the end of the course, participants will have the skills and confidence to design, build, and deploy their own chatbots that automate communication and improve user experience.

Power Virtual Agents Training Tailored to Your Needs

This Power Virtual Agents Quick Start course is offered in a UK-based face-to-face classroom or virtual setting and can be tailored to your specific business requirements. Want to build a chatbot for your HR, IT, or customer support team? Let us know, and we’ll tailor your session to focus on your real-world use case.

No prior coding or AI experience is required. A general understanding of Microsoft 365 applications and business process workflows will be helpful.